Terms & Conditions
Last updated: September 2026
Wild Fern Clinical Pilates
These terms apply to 1:1 Clinical Pilates sessions provided by Wild Fern Clinical Pilates, owned and operated by Jenny Balfour, Chartered Physiotherapist and Pilates Instructor.
By booking a session, you agree to these terms.
1. Booking and payment
Initial assessments are £70 and follow-up sessions are £55.
Payment is due in accordance with the arrangements confirmed when your appointment is booked.
Your appointment is reserved for you once it has been agreed with Wild Fern.
2. Initial assessment
Your first appointment includes an assessment and discussion of your health, movement history and goals.
This allows your session to be appropriately tailored to you and helps determine whether Clinical Pilates is suitable for your needs.
You should provide accurate and relevant information about your health and tell me about any significant changes before or during your sessions.
3. Your health and safety
Clinical Pilates sessions are individually tailored, but they are not a substitute for medical diagnosis or treatment where this is required.
You should seek appropriate medical advice where necessary and inform Wild Fern of any relevant changes in your health, medication, symptoms or circumstances.
I may recommend that you seek advice or clearance from your GP, consultant or another healthcare professional before continuing or starting certain activities where appropriate.
You are encouraged to tell me if an exercise causes pain, discomfort, dizziness or any other concerning symptoms. Exercises can then be modified or stopped as appropriate.
4. Cancellations and rescheduling
I understand that plans can change. If you need to cancel or rearrange an appointment, please provide at least 24 hours' notice.
Appointments cancelled or rearranged with less than 24 hours' notice may be charged at the full session rate.
I will use discretion in exceptional circumstances, including sudden illness or emergencies.
If I need to cancel or rearrange your appointment, I will provide as much notice as reasonably possible and arrange an alternative appointment where appropriate.
5. Attendance
Please arrive on time for your appointment. If you arrive late, the session may need to finish at the originally scheduled time.
Comfortable clothing that allows you to move freely is recommended.
6. Individualised sessions
Wild Fern sessions are individually tailored and may be adapted during an appointment according to your needs and how you are feeling on the day.
There is no requirement to complete an exercise that does not feel appropriate for you.
7. Confidentiality
Information you provide to Wild Fern will be treated confidentially and handled in accordance with the Wild Fern Privacy Policy and applicable data-protection legislation.
8. Professional boundaries
Wild Fern Clinical Pilates provides physiotherapy-led Clinical Pilates and movement-based rehabilitation within the scope of my professional qualifications, experience and registration.
Where your needs fall outside this scope, I may recommend that you seek advice or treatment from another appropriate healthcare professional.
9. Complaints and concerns
I hope you will always feel able to raise any concerns with me directly.
If you have a concern about your session or the service you have received, please contact:
I will aim to respond and resolve concerns fairly and appropriately.
10. Changes to these terms
These terms may be updated from time to time to reflect changes to Wild Fern's services, policies or relevant requirements.
The latest version will be available on the Wild Fern website.
Contact
Wild Fern Clinical Pilates
Jenny Balfour
wildfernpilates@gmail.com
